VegasHero Review

License and security

Genesis Global Limited, the parent company of VegasHero, previously held a UK Gambling Commission (UKGC) license. However, this license was suspended in 2022 and later surrendered following a £3.8 million fine issued for failures in social responsibility and anti-money laundering standards. Similarly, there have been claims that VegasHero sportsbook operates under a Malta Gaming Authority (MGA) license. But the site does not display any license number, and search results show Genesis Global is not listed among current MGA licensees. In fact, the MGA suspended the company’s license in January 2023 and fully canceled it shortly thereafter.

On the technical side, VegasHero’s site uses SSL/TLS encryption, which helps protect sensitive data like passwords and payment information during transmission. This is essential for keeping user data safe from interception or hacking.

What Do People Say About VegasHero?

VegasHero has a 1.8 rating on TrustPilot. Many users report problems with withdrawals, describing long delays or, in some cases, claims of not receiving their winnings at all. Account verification issues are also a recurring complaint, with some bettors frustrated by repeated requests for documents and slow processing times.

Several reviews mention difficulties in closing accounts, even when users cite responsible gambling reasons. A few have expressed dissatisfaction with the level of customer support, saying that responses are slow or unhelpful when dealing with these problems.

Positive VegasHero reviews are rare but not entirely absent. Some bettors have shared that their withdrawals were processed quickly, with funds arriving in their bank accounts. These users also noted that they found the games enjoyable and the customer support team responsive in certain situations.

VegasHero Pros & Cons

Usability, Look, and Feel

The VegasHero website has a modern design with a dark background and bright accent colors that make text and odds easy to read. The layout is well-structured, so key features like sports categories, betting markets, and account options are easy to find. You can favorite sports and leagues for quicker access. The search bar lets you locate specific markets instantly, and you can also personalize the match display based on upcoming start times.

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The platform works smoothly on mobile devices. There’s no VegasHero mobile app, but the bookmaker provides step-by-step instructions on adding the mobile web app to your smartphone’s home screen for faster access.

How to Sign Up at VegasHero

• Click the “Register” button.
• Select from the list of promotions.
• Enter your email and password before pressing the “Next Step” button.
• On the next page, you will be required to enter your full name, DOB, sex, country of residence, preferred currency, phone number, and detailed address.
• Once submitted, a verification link will be sent to your email address.

After creating an account, you will be required to complete the KYC by submitting a valid identity document, proof of residence, and a bank or payment method statement. Verification takes between 12 and 48 hours.

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Deposits & Withdrawals

Being a global bookmaker, VegasHero accepts a wide variety of payment options, including MasterCard, Visa, Skrill, Neteller, MiFinity, Interac, Cash2Code, and cryptocurrencies, such as USDT, BTC, LTC, XRP, ETH, USDC, and DOGE. It supports multiple currencies, including EUR, HUF, NOK, PLN, NZD, CAD, USD, and AUD, with each region having its own limits. Canadian residents have a minimum deposit of 10 CAD; other limits include $15, €10, 20 NZD, 245 CZK, and 45 PLN. The minimum withdrawal amount is the same as the minimum deposit.

All deposits are instant. Withdrawal times vary depending on the method used. Bank transfers take 3-5 business days, and e-wallet withdrawals can take up to 24 hours. Cryptocurrency transactions are the fastest, often completing in less than an hour.

VegasHero Quick Facts

VegasHero Bonuses and Promotions

There are many VegasHero bonus offers for newbies and existing users. These promotions can be used to increase your bankroll and leverage.

• 📌 Free bets
• 📌 Welcome (sign up)
• 📌 No deposit

Welcome Bonus

VegasHero welcome bonus awards a 100% match-up bonus on your first deposit. The minimum deposit and bonus cap vary by region. The minimum deposit is €20 (Eurozone), 30 CAD (Canada), 6,000 HUF (Hungary), 500 CZK (Czech Republic), or 40 NZD (New Zealand), with the bonus capped at €100. For other currencies, the offer is capped at 35,000 HUF (Hungary), 150 CAD (Canada), 2,500 CZK (Czech Republic), or 200 NZD (New Zealand). There is no promo code required to qualify. Deposits made via Skrill or Neteller are not eligible for the bonus. Even without VegasHero no deposit bonus codes, this welcome package still provides newbies a safe way to start gambling.

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New customers only! Get 100% bonus up to €100 on your First Deposit! Full T&Cs apply

Claim bonus

Weekly Reload Bonus

On your first deposit of the week, the VegasHero bookmaker will award you 50% up to €500. To qualify, you need to fund your account with at least €20 or 90 PLN, 200 NOK, 30 CAD, $20.

VIP Bonus

VegasHero doesn’t have a standard VIP program. Instead, it provides several tasks called “challenges” to punters, which earn them coins. There are one-time challenges like making a deposit or joining a tournament, and recurring weekly sports challenges like making a qualifying wager on a specific market. These coins can then be exchanged for free bets, among other rewards, at the bookie’s in-app shop. With a minimum of 50 coins, you can get $5 worth of free bets.

Tournaments

This is another promotion where the top 30 bettors of qualifying sports get a share of the pool prize. The #1 punter can get up to €200 depending on the total prize.

Cashback Bonus

To ensure you maintain a positive bankroll even after losing bets, the platform awards you 10% up to €500 of your total loss as cashback. The bonus can be claimed once weekly on Mondays.

Acca Boost

Place an acca bet of at least three legs and get between 3% and 100% boost on your winnings. This promotion is open to all available sports markets.

Early Payout

If the team you back goes two goals ahead at any point in the match, the VegasHero bookie will settle your wager as a win right away, regardless of the final result. This means that even if your team later draws or loses, you still keep your winnings. This feature is only available for a variety of sports, including football, basketball, and NRL betting odds.

VegasHero promotions don’t need a promo code, which makes them easy to claim. All you need to do is visit the promotions page and check how to qualify.

Contacts & Customer Support

Whether you are a newbie at the VegasHero sports betting site or you just have a query, there are multiple channels you can use to get help. Email support is available and typically responds within 24 hours. A 24/7 live chat option is also on hand for instant assistance. You can access either option by clicking the “Help Center” tab on the betting page. VegasHero provides support in over 12 languages, including Italian, Portuguese, French, and Polish. For self-help, there is a detailed FAQ section covering common questions and solutions.

Bet Responsibly With VegasHero

VegasHero offers clear guardrails to prevent problem gambling. It has a dedicated responsible gambling page with self-assessment questions and practical guides to help you stay in control of your betting activity. You can request self-exclusion to stop gambling for a set period or permanently. However, it lacks most standard limits such as wager, deposit, and loss limits. VegasHero betting site also connects punters with third-party support organizations like Gamblers Anonymous and Gambling Therapy for professional help.